My download is stuck at 0.0%

If you've successfully completed the bundle purchase and the protected bundle torrent has appeared in the BitTorrent application, yet the download progress is stuck at 0.0%, the issue may be that your computer is not authorized to download the bundle, and you may have exceeded the number of times it can be downloaded.

We recommend attempting to download the torrent with either the same computer and/or the same internet connection you used to make the initial purchase.

If you still encounter difficulty, you may be required to contact BitTorrent Technical Support.  Please have the purchase confirmation email available, as you may be required to provide the transaction ID.
Last Updated: Sep 19, 2016 03:58PM PDT

Need a Human?

Contact Now Support